Privacy Notice

Privacy Policy

1. Data Controller

Lev Katsnelson
Zauberflöte Mannheim
Wattstraße 14
68199 Mannheim
Germany
Phone: +49 621 3902182
Email: info@zauberfloete-mannheim.de

2. Collection and Storage of Personal Data When Visiting the Website

When you access our website, the server of our hosting provider automatically collects the following data (server log files):

• IP address of the visitor
• Date and time of access
• Accessed page / file
• Amount of data transferred
• Browser type and version
• Operating system
• Referrer URL

These data are technically necessary to display the website and to ensure stability and security (Art. 6(1)(f) GDPR).

No combination of these data with other data sources takes place.
The log files are automatically deleted after no later than 14 days.

3. Use of Cookies

Our website uses only technically necessary cookies that are required for the functioning of the shopping cart and the online shop (Zen Cart).

These include:

• Session cookies (deleted when the browser is closed)
• Cookies that store your shopping cart or login status

These cookies are permissible according to Art. 6(1)(f) GDPR and do not require consent, as they do not serve analytics or tracking purposes.

No tracking or marketing cookies are used.

4. Contact Form

If you contact us via the contact form, we process the following data:

• Name
• Email address
• Your message

The processing takes place solely for handling your inquiry (Art. 6(1)(b) or (f) GDPR).
The data are deleted once your request has been fully processed, unless legal retention obligations apply.

Your data will not be passed on to third parties.

5. Orders in the Online Shop

When you place an order in our shop, we process:

• Name
• Address
• Email
• Phone number (optional)
• Order details (items, price, etc.)

Legal basis: Art. 6(1)(b) GDPR (performance of a contract).

Data are only shared with parties necessary for processing your order:

• Shipping service providers (e.g., DHL, DPD)

No other data transfers take place.

Due to tax regulations, order data must be stored for 10 years.

6. User Account

If you create a customer account, we store:

• Name
• Address
• Email address
• Order history

You may request deletion of your account at any time (Art. 6(1)(a) / (b) GDPR).

7. Payment Methods

Our shop does not offer online payment services such as PayPal or Klarna.
Payments are accepted only via:

• Bank transfer / prepayment
• Cash on collection

This means no external payment data are transferred to third parties.

8. Transfer of Data to Shipping Service Providers

To deliver your order, we pass on your address to the respective shipping provider.
Legal basis: Art. 6(1)(b) GDPR.

9. Your Rights under the GDPR

You have the right to:

• Access your data (Art. 15 GDPR)
• Rectification (Art. 16 GDPR)
• Erasure (Art. 17 GDPR)
• Restriction of processing (Art. 18 GDPR)
• Data portability (Art. 20 GDPR)
• Object to processing (Art. 21 GDPR)

Please send requests to: info@zauberfloete-mannheim.de

10. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority.
For Baden-Württemberg:

The State Commissioner for Data Protection Baden-Württemberg
https://www.baden-wuerttemberg.datenschutz.de/

11. Data Security

We use technical and organizational measures to protect your data against loss, misuse, or unauthorized access.
Data transfer is encrypted (SSL/HTTPS).

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy when necessary.
The current version always applies.